Policy
Privacy Policy
This Privacy Policy explains how The Okay Lie collects, uses, and protects your information when you visit our website, place an order, or contact us. By using this site, you agree to the practices described here.
Your information
What We Collect
We may collect information you provide directly, including your name, email address, shipping address, billing details, and any message you send through our contact forms or customer support channels.
Order details
When you make a purchase, we collect the information needed to process payment, fulfill your order, provide shipping updates, and handle returns or support requests.
Site usage data
We may also collect limited technical information such as browser type, device data, IP address, and on-site activity through cookies or analytics tools to improve site performance and shopping experience.
Use of data
How We Use Information
We use your information to operate our store, process transactions, communicate about orders, respond to inquiries, and provide customer support.
Information may also be used to improve website functionality, understand shopping behavior, prevent fraud, and maintain the security of our website and services.
If you join our email list, we may send updates about new drops, products, or brand news. You can unsubscribe at any time using the link in those emails.
Cookies and tracking
Our website may use cookies and similar technologies to remember preferences, support shopping cart functionality, measure traffic, and improve performance. You can usually control cookies through your browser settings, though disabling some cookies may affect how the site works.
Sharing information
We do not sell your personal information. We may share information with trusted service providers that help us operate the website, process payments, fulfill orders, provide shipping, send emails, or support analytics, but only as needed to provide those services.
Data retention
We retain personal information for as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your choices
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. You may also opt out of marketing emails at any time. To make a privacy-related request, please contact us through our contact page.
Questions?
Need help with privacy questions?
If you have questions about this Privacy Policy or how your information is handled, get in touch and weโll point you in the right direction.